Cadence drives seamless, omni-channel customer experiences with a focus on satisfaction. Operating from Scotland and our new South Africa site, we’re growing to serve you better. As a Real Living Wage employer and ISO 27001/9001 certified for 4 years, we guarantee fair pay, security, and quality.
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Celebrating our 4th anniversary in August 2025, Cadence is Scotland's premier boutique outsourcer, building long-term partnerships for exceptional customer experiences. Founded in 2021 with over 40 years of combined leadership expertise, we've grown rapidly—onboarding clients seamlessly, investing in people and processes, and now operating from two sites: our flagship in Kilmarnock, Scotland, and a new facility in George, South Africa. This expansion enhances our ability to deliver agile, scalable solutions globally. Our dedication to clients and employees, backed by our Real Living Wage and ISO 27001/9001 accreditations since 2021, drives everything we do.
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At the heart of our organisation, empowered through training and fair pay as a Real Living Wage employer.
Designed for high-quality outputs, ISO 9001 certified, now optimized across our dual-site operations.
Leading-edge CX tools, ISO 27001 certified for security, supporting seamless service from Scotland to South Africa.
We provide bespoke contact centre solutions for your business, whether it be for a focused tactical campaign or a complete omnichannel customer experience, tailored to your requirements.
Cadence will deliver key metrics on the progression of a customer's journey when interacting with your brand.
Cost-effective frameworks for continuous improvement, now with 24/7 support from both sites.
Cadence delivers expert collections services designed to recover outstanding debts while preserving customer relationships. Our tailored strategies combine empathetic communication, data-driven prioritisation, and compliance with regulatory standards to maximise recovery rates and maintain brand integrity.
Cadence provide expert independent consultancy services to optimise your contact centre operation. We can help clients to develop their contact strategy, benchmark costs and optimise their processes.
Our Solutions